• Overview
  • Lesson 1: What is the Human-Centered Design Mindset? [3:23]
  • Lesson 2: What Role Does Empathy Play in HCD? [2:09]
  • Lesson 3: Who Should Get Involved in HCD? [1:23]
  • Poll: Defining Your Human-Centered Mindset [0:20]
  • Lesson 4: Why Does Human-Centered Design Matter? [3:24]
  • Lesson 5: What Makes Human-Centered Design So Powerful? [2:41]
  • Lesson 6: How Has Human-Centered Design Made A Meaningful Impact? [2:13]
  • Poll: Your Human-Centered Project [2:00]
  • Poll: Using the Lenses at Your Organization [0:20]
  • Post-Course Survey

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Every agency has a responsibility to focus its efforts on fulfilling the needs of its citizens. However, it’s unfortunately all-too-common for competing interests to shift the discussion toward internal agendas and interests. This course introduces the concept of Human-Centered Design and its role in developing government products, services, and policies that put citizens and their needs at the center of decision-making.

After completing this course, you will be able to:

  • Advocate for the Human-Centered Mindset within your organization.
  • Employ Human-Centered Design methods and techniques to approach problem solving that meets the needs of your citizens.
  • Design a strategy for implementing a Human-Centered Design approach that satisfies the unique challenges faced within government.

With special funding from the Knight Foundation, we conducted interviews with the following thought leaders, experts and practitioners: