In order to implement human-centered design in your agency, you’re going to need a toolbox of methods, techniques, and resources, as well as a process to guide you through using that toolbox. After finishing this module, you’ll be able to:
- Identify the typical phases of a Human-Centered Design process.
- State the goals of each phase of the Human-Centered Design process.
- Recognize real-world applications of each phase of the Human-Centered Design process.
- Recognize the value that a persona offers when exploring and empathizing with users.
- Indicate the benefits of identifying at least one core design challenge.
- Recall the three lenses through which designers should measure the relative value of an idea.
- Recall that rapid prototyping, when coupled with testing and evaluation, moves an idea from low-fidelity to high-fidelity over time.
With special funding from the Knight Foundation, we created this course based on interviews with dozens of experts from across the United States, including:
- Story Bellows, Mayors Office of New Urban Mechanics in the City of Philadelphia
- Catherine Bracy, Code for America
- Andrew Buss, Office of Innovation and Technology in the City of Philadelphia
- Ariel Kennan, Code for America
- Kate Lydon, IDEO
- Joshua Marcuse, Department of Defense
- Harlan Weber, Code for Boston
What you should know prior to taking this course:
1. Completion of The Human-Centered Mindset on GovLoop Academy.
– OR –
2. Prior experience with Human-Centered Design principles, including the role of empathy and experimentation throughout the design process.
Glossary of Terms