• Overview
  • Lesson 1: How Does Human-Centered Design Work? (Interactive) [4:00]
  • Lesson 2: Your Human-Centered Approach (Interactive) [7:00]
  • Lesson 3: Spotting the Phases in Action (Interactive) [5:00]
  • Lesson 4: Exploring and Empathizing With Your Users (Interactive) [12:00]
  • Lesson 5: Uncovering Your Core Challenge (Interactive) [7:00]
  • Lesson 6: Generating New Ideas (Interactive) [7:00]
  • Lesson 7: Prototyping, Testing and Refining Your Solutions (Interactive) [13:00]
  • Final Exam
  • Post-Course Survey

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In order to implement human-centered design in your agency, you’re going to need a toolbox of methods, techniques, and resources, as well as a process to guide you through using that toolbox. After finishing this module, you’ll be able to:

  1. Identify the typical phases of a Human-Centered Design process.
  2. State the goals of each phase of the Human-Centered Design process.
  3. Recognize real-world applications of each phase of the Human-Centered Design process.
  4. Recognize the value that a persona offers when exploring and empathizing with users.
  5. Indicate the benefits of identifying at least one core design challenge.
  6. Recall the three lenses through which designers should measure the relative value of an idea.
  7. Recall that rapid prototyping, when coupled with testing and evaluation, moves an idea from low-fidelity to high-fidelity over time.

With special funding from the Knight Foundation, we created this course based on interviews with dozens of experts from across the United States, including:

Learning Level:


What you should know prior to taking this course:

1. Completion of The Human-Centered Mindset on GovLoop Academy.
– OR –
2. Prior experience with Human-Centered Design principles, including the role of empathy and experimentation throughout the design process.

Glossary of Terms

HCD Glossary

Last Updated

October 2015