For a government “of the people, by the people, for the people,” citizen engagement is a central concern. As society grows and changes, government employees and agencies must adapt and improve the ways they interact with and serve their communities. These courses explore several ways of thinking about citizen and community engagement.

This Learning Path consists of 4 Courses:

Customer Service Playbook for Government

Your Winning Game Plan – Video [30 minutes]

We’ve all heard the case studies about organizations that get customer service right. While the stories are helpful, what you really need is a game plan – a “playbook” -…Read More about Customer Service Playbook for Government

The Human-Centered Design Mindset

Understand Citizen-Centric Design Processes – Interactive [30 minutes]

Every agency has a responsibility to focus its efforts on fulfilling the needs of its citizens. However, it’s unfortunately all-too-common for competing interests to shift the discussion toward internal agendas…Read More about The Human-Centered Design Mindset

Civic Hackers in Action

Seizing the Open Data Opportunity – Interactive [1 hour]

Open data fuels innovation, improves transparency and enables better decision-making in government. No matter what your level of experience with open data, these 15 lessons and interactive exercises will help…Read More about Civic Hackers in Action

Plain Language

Tips for Improving Your Content – Video [45 minutes]

Government gobbledygook! That’s what most citizens say when they see government policies and legislation. Speaking of legislation, the Plain Language Act actually mandates that government agencies write more clearly.  So…Read More about Plain Language